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  2. Order Fulfillment
  3. Fulfillment Partners
  4. Receiving Inbounds

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If an inbound cannot be received normally, requires unexpected corrective work, or is taking significantly longer than expected, stop processing the affected inventory and notify Cahoot before proceeding. Cahoot will review the issue and provide instructions on how to proceed.

Important: Do not perform additional sorting, labeling, preparation, investigation, or other corrective work without instructions from Cahoot. Stop and report the issue before spending significant additional time resolving it.

When to Stop Receiving

Stop receiving the affected inventory when an issue prevents the normal receiving process or requires substantial additional work to resolve.

Examples include:

  • SKUs are missing, incorrect, or unexpected.
  • Barcodes are missing, incorrect, or cannot be scanned.
  • Received quantities differ significantly from the expected quantities.
  • Inventory is improperly prepared or packaged.
  • Carton or inbound labels are missing or incorrect.
  • Inventory is mixed or disorganized and requires substantial sorting.
  • Inventory has significant or widespread damage.
  • A delivery cannot be matched to the expected Cahoot inbound.
  • Any other issue is making the inbound unusually difficult or time-consuming to receive.

How to Report an Inbound Issue

  1. Stop processing the affected inventory. Do not attempt to correct the issue yourself if additional work will be required.
  2. Set the affected inventory aside so it remains separate while Cahoot reviews the issue.
  3. Take clear photos showing the condition of the shipment and the issue preventing normal receiving.
  4. Open the applicable Inbound ID and report the issue in the Conversations panel. Include a short description of the problem and attach your photos.
  5. Wait for instructions from Cahoot before performing additional corrective work or continuing to process the affected inventory.
Note: Cahoot will review the issue and determine the appropriate next step. You may be instructed to continue receiving, perform specific corrective work, hold the affected inventory, or take another action.

What About Minor Receiving Issues?

Normal receiving does not need to stop for every minor discrepancy. If you can document and complete the inbound using the standard Cahoot receiving workflow without significant additional work or delay, continue receiving normally.

When you are unsure whether an issue requires additional work or receiving is taking longer than expected, stop and notify Cahoot before proceeding.

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