Non-compliant and/or highly disorganized Inbounds should have the offending SKUs  set aside and details shared with Cahoot Support so we can investigate and provide guidance on next steps, which could be 1) for Cahoot to resolve the issues as part of a Work Order, or 2) for Cahoot to ship items back to the Seller for resolution.

Please set all non-compliant Inbounds aside and alert Cahoot Support via Conversations message on the Inbound page with the observations including pictures and we will get back to you with next steps and timelines. 

Examples of Non-Compliant Inbounds

1. Multiple shipments delivered over a period of time for a single Inbound ID

Inbounds that arrive over the course of several weeks, instead of all at once, are non-compliant. Amazon FBA is especially poor in this regard...many shipments of small numbers of units are often delivered over the course of many weeks.

2. SKU or Quantity discrepancies

Inbounds that arrive with fewer quantity than expected, more quantity than expected, SKUs missing altogether, and unexpected SKUs arriving in an Inbound are all considered non-compliant and will take longer to Receive.

For SKUs that arrive with fewer quantity, more quantity, or SKUs missing altogether, actual quantities can be added to the Inbound page during Receiving and notify Cahoot when there are NO MORE ITEMS TO RECEIVE. Unexpected SKUs should be set aside and details, including barcodes and pictures, should be sent to Cahoot Support via Conversations message on the Inbound page so we can work with the Seller to create a new Inbound Work Order to receive these unexpected SKUs against.

3. Mixed cartons missing SKU details

Mixed cartons that are not organized, such as SKUs spread across multiple mixed cartons, or potentially crammed together, are non-compliant. Likewise, mixed cartons that do not contain the Cahoot Inbound ID, SKU Descriptions, Barcodes and Quantities of each SKU inside the carton are non-compliant. Sorting may be needed before Receiving can begin. Please make sure to record all time spent.

Invoicing for Non-Compliant Inbounds

Simply record all time spent and material used and create the invoice accordingly.